With your account at Frankie Dog Hosting, you are entitled to one free migration per each site registered. If you are uncomfortable with performing the export and upload yourself, no problem! Our expert staff have all the necessary tools and experience to perform the migration without any downtime to you!
To preform the migration we will need the following information from you:
- Website domain name
- Administrator Username
- Administrator Password
It is suggested to temporarily create a new administrator account for this purpose, and not to provide existing administrator credentials. This will allow you to remove our access to your website management portal upon a successful migration. If in the event existing administrator credentials are provided, it is highly suggested to change the account username and password for the same reason.
Once the information is recieved from you, we can begin the process of installing our exporter tools and creating a backup of your website.
Step 1: Navigate to the upload portal
To get started, navigate to the following location (https://portal.frankiedoghosting.com/upload) and select "Credential Submission"
Step 2: Provide Requested Credentials
You will be taken to a secure portal to where you will be able to send us your information. This portal is encrypted and secured from an external interception. Once the information has been provided, select "Submit Credentials"
Step 3: Submit Information
After providing all required information, select "Submit Credentials". You will then be asked to verify your identity. Please enter your FrankieDogHosting email address and password. Then complete the Captcha. This will allow us to confirm the transmission of information is secure and it is going to the correct place. Once complete select "Confirm"
Step 3: Done!
Shortly after submitting the form, you will receive an email confirming the successful transmission of your credentials. Now all that is left to do is sit back and wait to hear from us!